Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
clean
friendly staff
delay during check-in
insufficient illumination
8.2/10
Great
Rooms
8.0
Location
8.9
Service
8.1
Dining
7.4
Guest reviews
8.2/10
based on 25 reviews
8.8
8.8/10 based on 75 reviews
John
United Kingdom,
June
2024
7.4/10
I had a mixed experience at this hotel. The rooms were spacious and well-appointed with great views of some landmarks in Tianjin, but the initial room was too hot due to a non-working AC. However, after they changed my room, I got one with a full glass window that let in beautiful outside light.
Rooms
8.0
The rooms are large and well-appointed, offering great views.
Service
7.0
The staff was incredibly helpful and kind, always ready to assist. However, there were some minor issues like lukewarm coffee at the breakfast buffet.
Location
9.0
The hotel's location is exceptional, close to key points in Tianjin and perfect for strolling or jogging along the river.
Dining
6.0
The dining experience was average overall, with good quality but crowded arrangements.
Facilities
7.0
The facilities offered are decent, though some improvements could enhance the overall experience.
Bobby
United States,
June
2024
7.8/10
The hotel offers very spacious rooms, more like suites than 'normal' rooms, with beautiful and comfortable amenities. The service, although helpful, could improve their English skills slightly. The location is great, with a mall across the hotel and proximity to tourist attractions. The dining experience, while satisfying, lacks breakfast options. Overall, a comfortable stay with friendly staff.
Rooms
9.0
The rooms were absolutely gorgeous and very comfortable.
Service
7.0
The staff, especially at the noodle bar Mr Liu Tao, were overly friendly and helpful.
Location
8.0
The hotel's location is great due to its proximity to a mall and tourist attractions, offering a fantastic view.
Dining
7.0
The dining options were satisfying but could enhance breakfast choices.
Facilities
8.0
The hotel offers everything needed for a comfortable stay.
George
United Kingdom,
May
2024
8.4/10
My stay at the hotel was simply delightful. The rooms were spotless and beautifully clean, almost like luxurious suites rather than normal rooms. The staff, particularly at the front office, were hospitable and generous, although there was a slight delay during check-in. The location was excellent, just a short walk from the train station and next to the Riverside 66 mall. The dining options were varied and satisfying, although there was a slight hiccup due to a national vacation. The facilities added to the comfort of the stay.
Rooms
9.0
The room was spotless and so beautifully clean, more like suites than 'normal' rooms.
Service
7.0
The staff, especially at the front office, displayed great hospitality and generosity, despite a slight delay during check-in.
Location
9.0
The location was excellent, just a 10-minute walk from the train station and next to the Riverside 66 mall.
Dining
8.0
The dining experience was varied and satisfying, with various egg/pancake/noodle stations.
Facilities
9.0
The facilities were top-notch, adding to the overall comfort of the stay.
clean
delay during check-in
Howard
United Kingdom,
May
2024
8.2/10
The hotel offers nice and modern rooms with a slightly dark ambiance. The Aircon may not be very effective, typical of Chinese hotels. The design resembles the one in Hilton Wuhan Riverside. The staff showed hospitality but had limited English and faced challenges at reception. The location is convenient for city transit, near dining and shopping options. The dining experience is varied with multiple stations for Western items. The facilities are well-kept with a modern yet elegant design.
Rooms
8.0
The rooms are nice and modern, though slightly dark. The Aircon may not be very good.
Service
7.0
The staff displayed hospitality, but English was limited. Reception experienced some delays.
Location
9.0
The location is perfect for city transit, with easy access to dining and shopping options.
Dining
8.0
The dining options are extensive, with several Western items available each morning.
Facilities
9.0
The facilities are well-kept and exhibit a modern yet elegant design.
Kenneth
United Kingdom,
May
2024
8.2/10
The hotel offers a nice modern design with great views of landmarks in Tianjin. The rooms are good, albeit a bit dark and the air conditioning may not be ideal. The service is truly attentive and friendly, although English may be a barrier. The location is convenient along the river, making it exceptional compared to others in Tianjin. The dining experience is excellent with a good selection of Western and Chinese food available until late on weekends. Overall, a comfortable stay with friendly staff and nice amenities.
Rooms
7.0
The rooms have a modern yet elegant design with a better view of some landmarks in Tianjin. They are nice and modern, though slightly dark with air conditioning that may not be very good.
Service
8.0
The service is truly attentive and friendly, but the staff may not speak English. They go the extra mile but communication can be a challenge.
Location
9.0
The location is convenient, situated along the river and right across the riverside plaza, perfect for strolling and jogging along the river.
Dining
9.0
The dining experience is excellent with a great wide selection of cuisines, including both Western and Chinese food. Enjoy a leisurely meal with fresh eggs cooked to your liking.
Facilities
8.0
The hotel offers various facilities for convenience and comfort, adding value to the stay.
Richard
United States,
April
2024
8.0/10
Staying at this hotel was a mixed experience. The rooms were very well equipped and spacious, almost like suites, with a high floor providing a nice view. However, there was a noticeable smell of urine and dirty towels scattered around. The service was professionally friendly and attentive, but the dining options were limited and not the best value for money. The location was very good and convenient, being right on the river promenade with easy access to nearby attractions.
Rooms
8.0
The rooms are very well equipped and spacious, almost like suites, with a high floor providing a nice view.
Service
9.0
The service was really professionally friendly and attentive.
Location
9.0
The location is very good and convenient, right on the river promenade with easy access to nearby attractions.
Dining
6.0
The dining options were limited and not the best value for money.
Facilities
8.0
The hotel offers various services like room service, car hire, dry cleaning, housekeeping, and laundry.
Arthur
United Kingdom,
April
2024
8.4/10
My honeymoon room was very spacious, more like suites than 'normal' rooms, located on a high floor with a nice view. The bed was comfortable, and the amenities were top-notch; however, the room temperature was too hot, but after changing rooms, I enjoyed a full glass window letting in beautiful outside lights.
Rooms
8.0
Spacious rooms with high-level amenities and great views; however, initial room was too hot.
Service
9.0
The staff was extremely polite and helpful, making my stay even more enjoyable.
Location
9.0
The location was excellent, with malls and food streets within a 5-minute walk, providing great convenience.
Dining
7.0
Due to the national vacation, dining was crowded, and there was a long wait for food; however, the availability of meals till late on weekends was a plus.
Facilities
9.0
The hotel facilities were top-notch, offering a great experience overall.
Simon
United Kingdom,
March
2024
8.4/10
My stay at the hotel was a mixed bag. The rooms were very spacious and felt more like suites with great views overlooking the river, but unfortunately, my room was not ready when I arrived. The service, however, was incredibly helpful and kind, always trying to meet every customer's needs. The location was perfect, right next to the Hai River and close to the central area. The dining options were good, but quite expensive, especially on Thursday evenings. The facilities were top-notch and well-maintained.
Rooms
8.0
The rooms were all very spacious and more like suites than 'normal' rooms, overlooking the river.
Service
9.0
The service was so incredibly helpful and kind, trying to meet every customer's needs.
Location
9.0
The location was incredible, right next to the Hai River and near the Italian area.
Dining
7.0
The dining had a great wide selection of cuisines with fresh eggs to your liking, but was really expensive, especially on Thursday evenings.
Facilities
9.0
The facilities were top-notch and well-maintained.
Steve
United Kingdom,
March
2024
7.8/10
The hotel is in a convenient location, along the river and with plenty of dining and shopping options nearby. The rooms, although a bit dated, are overall good but can be warmer due to issues with the AC. The service is attentive and friendly, yet some details like hot coffee at the breakfast buffet were missed. Dining offers a good selection but comes at a high price, especially on certain evenings. The facilities are well-equipped, providing a comfortable stay overall.
Rooms
7.0
The rooms are good overall but can be warmer due to AC issues. The design seems a bit outdated and could use some updates.
Service
8.0
The service is truly attentive and friendly, although some details like preparing hot coffee at breakfast were missed.
Location
9.0
The location is excellent, with malls and food streets within a short walk, though the entrance may be a bit dark and far from the lift.
Dining
7.0
Dining offers a good selection of Western and Chinese food, but prices are on the higher side, particularly on certain evenings.
Facilities
8.0
The facilities are well-equipped, ensuring a comfortable stay with various amenities available.
Convenient location
AC issues
Denis
United Kingdom,
March
2024
8.0/10
The hotel offers modern and stylish rooms, nice and clean, though a bit dark. The service was incredibly helpful and kind, but reception could be more efficient. The location is excellent, close to major attractions. Dining options varied, with some overcrowding at times.
Rooms
8.0
The room I stayed in was spotless and beautifully clean.
Service
7.0
The staff at this hotel were very polite and helpful.
Location
9.0
The hotel's location is fantastic with a nice river view.
Dining
8.0
The dining experience offered a great selection, including fresh eggs cooked to order.
Facilities
8.0
The hotel facilities were enjoyable and convenient.
Jake
United Kingdom,
February
2024
8.4/10
The hotel offers nice and modern rooms, although they can be a bit dark, typical of Chinese hotels. The Aircon could be better, but the rooms are spacious and cozy with high-level amenities and a good room temperature. The service is top-notch, emphasizing the staff's hospitality and attentiveness. The location is great for exploring the city with a nice river view and proximity to key attractions. The dining experience is enjoyable with a wide selection of cuisines available. Overall, a comfortable stay with minor room ventilation issues.
Rooms
8.0
The rooms are quite spacious and cozy, with modern yet elegant design.
Service
9.0
The staff is truly attentive and friendly.
Location
9.0
The hotel's location is great, by the Haihe River with easy access to key spots.
Dining
8.0
Facilities
8.0
The facilities provided meet expectations and enhance the overall stay.
Matt
United States,
February
2024
8.8/10
The hotel offers spacious and cozy rooms with a touch of luxury, alongside friendly and attentive service. However, some areas may lack illumination. The location is convenient along the river and near key spots, but not well lit at times. Dining choices are diverse and delicious. The facilities are upscale, matching the St Regis style.
Rooms
9.0
The rooms are quite spacious and cozy, exuding great luxury.
Service
9.0
The service of the Riviera is always very friendly and attentive, with fluent English-speaking staff.
Location
8.0
The hotel is convenient along the river and across the riverside plaza, near key spots and comfortable bed amenities.
Dining
9.0
The dining experience offers a great wide selection of cuisines with fresh options.
Facilities
9.0
The facilities are upscale and exude a St Regis style, providing a luxurious experience.
luxurious amenities
insufficient illumination
George
United Kingdom,
February
2024
8.6/10
I had a wonderful experience at this hotel. The rooms were modern, well-equipped, and nicely designed, although a bit lacking in steam. The service more than made up for any shortcomings, with attentive and friendly staff. The location was perfect, by the river and close to shops and attractions. The dining options were varied and satisfying. Overall, a great stay with excellent value for money.
Rooms
8.0
I loved my room with a river view. It was spacious, modern, and well-equipped.
Service
9.0
The service was attentive and friendly, making my stay very pleasant.
Location
9.0
The hotel is perfectly located by the river, with easy access to shops and attractions.
Dining
8.0
The dining experience was very good, with plenty of options to choose from.
Facilities
9.0
The hotel facilities were top-notch, providing everything I needed during my stay.
Albert
United Kingdom,
February
2024
7.6/10
My stay at the hotel was a mixed experience. The room had a river view, was spacious, modern, and well-equipped, but unfortunately, it had a strong urine smell and dirty towels left on the floor from previous guests. The service was genuinely warm and helpful, which made up for some shortcomings. The location, right on the river promenade, was exceptional with great amenities nearby. The dining was good but overpriced, especially on Thursday evenings. The facilities needed updating but still provided some enjoyable experiences.
Rooms
7.0
The room had a river view, was spacious, modern, and well-equipped, but unfortunately, it had a strong urine smell and dirty towels left on the floor from previous guests.
Service
9.0
The service was genuinely warm and helpful, which more than made up for some shortcomings.
Location
9.0
The location, right on the river promenade, was exceptional with great amenities nearby.
Dining
7.0
The dining was good but overpriced, especially on Thursday evenings.
Facilities
6.0
The facilities needed updating but still provided some enjoyable experiences.
Andy
United Kingdom,
February
2024
7.6/10
My stay at the hotel was quite pleasant. The rooms, initially a bit warm until I got a room with a full glass window, were incredibly spacious and felt more like suites than standard rooms. The views from the large windows were fantastic. However, the initial room issue was a downside.
Rooms
8.0
The rooms were very spacious, with large window areas offering great views from your room.
Service
7.0
The service was attentive, especially at the noodle bar with Mr Liu Tao.
Location
9.0
The location was excellent, just a 10-minute walk from the train station and next to the Riverside 66 mall. However, the area near the entrance of the lift lacked sufficient illumination.
Dining
6.0
The dining experience had some issues; it was so crowded that people had to wait in long lines, and the choices weren't great initially. After a discussion, we managed to have a meal.